Call centres up to 50-seats are being offered a risk-free way of testing new technologies before migrating to an IP (Internet Protocol) set-up, with CosmoCom releasing a hosted version of its contact management software.
The Quick Contact Centre (QCC) technology is designed to unify phone, email, web, SMS and fax communications, and offers functionality such as intelligent skills routing, self-service IVR (Interactive Voice Response) and multi-contact call recording. Paul Titcombe, director at Quick Contact Centre said that with deployment typically taking less than 48 hours, the chance to pilot services without huge IT projects makes it a compelling product for centres with limited resources.
“QCC's service is also the perfect solution for companies looking to run short term campaigns or trial contact centre concepts, while centrally managing and reporting on multi-site operations - including those operations of outsourced partners. Now the small-to-medium size contact centre can benefit from the same diverse and sophisticated features previously available to only the 'big boys'," says Titcombe.<< Archive
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