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UK based call centres win out

Posted on Jul 04 2011
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 Salaries in India are due to rise by 13 per cent this year and companies are deciding to look to the north of England for workers.  

New Call Telecom is one of these companies.  Nigel Eastwood, chief executive, commented that salaries weren’t that cheap any more and staff retention in this country makes the north of England preferable.  
 
Companies are finding that as young upwardly mobile Indians move from low wage jobs in call centres to better paid jobs, the turn around in staff and training is costing too much.
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