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US firm targets Shop Direct call centre staff with 300 ‘homeshoring’ jobs

Posted on Mar 31 2009
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Arise Virtual Solutions is expanding in the UK through its model of contracting out work to self-employed call centre staff based from home, dubbed “homeshoring”, compared with firms who offshore call centre work to cheaper markets like India.

It says it needs 1,000 recruits this year, including 300 in the North West.

Online and catalogue retailer Shop Direct, the former Littlewoods business, announced in January plans to close its Crosby call centre by the end of April with the loss of 1,000 jobs.

Shop Direct is one of Arise Virtual Solutions’ clients, and a team from the company delivered a presentation to more than 100 Crosby staff last week and could return for further presentations depending on demand.

Arise vice president, international, John Riordan, told LDP Business: “Our business is about home-based businesses, not jobs. It is not for everybody, but we were delighted with the level of interest shown last week.”

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