Premier logo   Home  |  Contact Us  |  Site Map  |  Print page  to print
call centre banner

Call Centre Update News  

VHI call centre buckles under strain

Posted on Jan 07 2011
Call Centre Update News >>

The VHI ‘s call centre has buckled under the strain of the large volume of calls being made by customers concerned at the price increases the health insurer announced yesterday.

People trying to contact the company to change their renewal dates or to switch to cheaper corporate plans are being greeted with a recorded message which says: “We are currently experiencing a high volume of calls and are unable to take your call at the moment”.

The message advises people to visit the health insurer’s website for more information.

The company announced plans to significantly increase the cost of its premiums from the beginning of next month and people insured under the company’s Plan B and Plan B Options policies will be hardest hit by the rises. While the average increase for the majority of the health insurer’s 1.35 million subscribers will be 15 per cent, people on those two plans will see costs rise by between 35 and 45 per cent.

From February 1st, the premium for an adult on Plan B will go up by €317 to €1,224, while someone with a Plan B Options policy will see their annual premium rise by €444 to €1,430.Some 29 per cent of the health insurer’s customers currently have one or other of these policies.

Criticism of the price hikes continued to mount this morning, with the chief executive of the National Consumer Agency Ann Fitzgerald urging VHI customers to shop around for better value.

“This is one area where real savings can be made by shopping around, that really is our core message at the NCA. There is no cost to switching,” she said and added the agency would be publishing advice on how concerned consumers should respond to the price increases.

Socialist Party MEP Joe Higgins said the price increase were a “graphic an illustration as we can get that for-profit healthcare is a disaster”.

He said the “disaster” was made worse by having competing private firms whose success depended on “building up a client base dominated by relatively young and healthy people from whom they can extract more money and give less in return by way of healthcare and conversely excluding or victimising with exorbitant fees the elderly and sick as well as those with pre-existing ailments. “

<< Archive
call centre contact

Are you looking for an 'Award Winning' Call Centre?

Premier Call Centre are able to take your calls efficiently and professionally helping your Business, or Organisation run as smoothly and cost effectively as possible. Call us today on 0871 875 7000 for a FREE no obligation quote.

UK Contact Centre

Our service standards are not only second to none, but we can also save you significant time as well as money. Our Call Centre can work out far cheaper for you to employ us to support your calls than employ your own team of staff. Call today!

satisfaction gaurantee

Premier Call Centre News:

Indian call centre executive sends terror emails

 An Indian call centre manager decided to test the police in Mumbai by sending terror emails.

South Africa becoming contender for call centre business

South Africa, and especially Cape Town, is growing as an international hub for off shore service providers.  

Emergency call centre to move out of Oxfordshire

 The Fire Brigade Union have said they will fight to keep an emergency call centre in Oxfordshire.

Santander saves 300 call centre jobs

 The call centre, previously run by the Royal Bank of Scotland, is going to be taken over by Santander saving almost 300 jobs.


Call centre staff asked to work longer into the evenings and on Sundays

 Call centre staff working for Thomas Cook are in discussions with the management who want to extend their working hours into the evenings up to 10pm and on Sundays.

<< Archive






Terms and Conditions - Privacy - Advertisers - Call Centre Information - Contact Centre - Contact Us