Premier logo   Home  |  Contact Us  |  Site Map  |  Print page  to print
call centre banner

Call Centre Update News  

Will your staff play ball once the World Cup whistle blows?

Posted on Jun 08 2010
Call Centre Update News >>

Employers are being urged to plan ahead for the likelihood that some employees will take more of an interest in their team’s fortunes than their duties and want to watch games during work hours.
This year’s tournament in South Africa has made life somewhat easier for some operating ‘nine to five’, Monday to Friday hours because kick-off times for England’s group matches are at weekends or in the evening during the week. However, international football championships and other big sporting events often lead to staff being more distracted than normal and a raft of requests to view matches live.
Here are some top tips:
If employees choose to be absent on that day without taking a holiday they leave themselves open to some form of disciplinary warning for unauthorised absence.
An employer could install a television or projector screen at work so that employees can watch the game and use the occasion as a team-building event – then no one will have to take days off. Alternatively, they can listen to it on the radio. However, you should be aware with either of these options that the correct TV licence or licence from the Performing Rights Society will be required.
Another option is to let employees leave early to watch the game, but require them to make up the lost working hours during the week.
A simple solution is to invite staff to book annual leave if they wish to watch a match.
The two hours off work that the match will typically take to watch can be used as an incentive based upon individual or group performance.
<< Archive
call centre contact

Are you looking for an 'Award Winning' Call Centre?

Premier Call Centre are able to take your calls efficiently and professionally helping your Business, or Organisation run as smoothly and cost effectively as possible. Call us today on 0871 875 7000 for a FREE no obligation quote.

UK Contact Centre

Our service standards are not only second to none, but we can also save you significant time as well as money. Our Call Centre can work out far cheaper for you to employ us to support your calls than employ your own team of staff. Call today!

satisfaction gaurantee

Premier Call Centre News:

Indian call centre executive sends terror emails

 An Indian call centre manager decided to test the police in Mumbai by sending terror emails.

South Africa becoming contender for call centre business

South Africa, and especially Cape Town, is growing as an international hub for off shore service providers.  

Emergency call centre to move out of Oxfordshire

 The Fire Brigade Union have said they will fight to keep an emergency call centre in Oxfordshire.

Santander saves 300 call centre jobs

 The call centre, previously run by the Royal Bank of Scotland, is going to be taken over by Santander saving almost 300 jobs.


Call centre staff asked to work longer into the evenings and on Sundays

 Call centre staff working for Thomas Cook are in discussions with the management who want to extend their working hours into the evenings up to 10pm and on Sundays.

<< Archive






Terms and Conditions - Privacy - Advertisers - Call Centre Information - Contact Centre - Contact Us