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Resources  

Resources

On this resource page you will find information, guidance and resources on your Call Centre help Information for your business. It can make a major impact on business education, disabilities financial help, business games or special education and communication needs and more.
 
CallCenterGames.com says that every Call Centre leader that uses these game tools has the same positive results.
 
WhiteSmoke.com uses innovative technology for native and non-native English speakers to improve your English for your business.
 
Best4headsets.co.uk by Plantronics produced the first lightweight headset in 1962, and is now the world's leading manufacturer of headsets for your business.
 
clockspot.net this web time clock and online timesheet helps your business save time and money by allowing employees to clock in and out of work using the internet or telephone.
 
centurylist.com Century™ List Services is a leading provider of Mailing Lists, Telemarketing Lists, and Sales Leads.
 
pcs.org.uk is a Call centre charter - a framework for workers' rights.
 
prospects.ac.uk is where you can find Call centre Job description and activities for your business
 
Want a call Centre job; make sure you have a winning CV with prospects.ac.uk
 
storacall.co.uk is a Call Quality & Agent evaluation systems that can add significant value to your business.
 
thecallcentrejob.com deals with Global Jobseeker Resources
 
Get the right up to date advice with the citizensadvice.org.uk
 
nationaldebtline.co.uk This helpline that provides free confidential and independent advice on how to deal with debt problems.
 
ifslearning.ac.uk This is Customer Service and Sales Representative – Call Centre for learning
 
booksforall.org.uk provides learning materials in accessible alternative formats for pupils with reading or writing difficulties.
 
adapteddigitalexams.org.uk is designed for students with disabilities or additional support needs who have difficulty using the ordinary exam papers.
 
careersadvice.direct.gov.uk is for looking for helpful advice on careers and learning?
 
connexions-direct.com has information and advice for young people
 
direct.gov.uk provides easy access to the public services you use and the information you need, delivered by the UK government.
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Premier Call Centre News:

Indian call centre executive sends terror emails

 An Indian call centre manager decided to test the police in Mumbai by sending terror emails.

South Africa becoming contender for call centre business

South Africa, and especially Cape Town, is growing as an international hub for off shore service providers.  

Emergency call centre to move out of Oxfordshire

 The Fire Brigade Union have said they will fight to keep an emergency call centre in Oxfordshire.

Santander saves 300 call centre jobs

 The call centre, previously run by the Royal Bank of Scotland, is going to be taken over by Santander saving almost 300 jobs.

 

Call centre staff asked to work longer into the evenings and on Sundays

 Call centre staff working for Thomas Cook are in discussions with the management who want to extend their working hours into the evenings up to 10pm and on Sundays.

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