Corporate Headquarters

Corporate headquarters is a term used to describe the entity at the top of a corporation to take full responsibility for the overall success of the corporation, ensures Corporate Governance. Corporate headquarters are a key element of a corporate structure and cover different corporate functions such as strategic planning, corporate communications, tax, legal, and marketing, finance, human resources and information technology.

Premiercallcentre.co.uk specializes in developing and managing different types of Corporate Headquarters, we offer customer service teams that can help build and develop positive customer relationships on the telephone for your company. Whether your company is just a handful of sales or service specialists or a 500+ seat contact centre operation, our innovative solutions will provide your people with the right infrastructure techniques guaranteed to enhance your Corporate Headquarters.

The corporate headquarters include: the CEO (Chief Executive Officer) as a key person and his support staff such as the CEO office and other CEO related functions; the "Corporate policy making" functions: Include all corporate functions necessary to steer the firm by defining and establishing corporate policies; the Corporate Services: Activities that combine or consolidate certain enterprise-wide needed support services, provided based on specialized knowledge, best practices, and technology to serve internal (and sometimes external) customers and business partners; the Interface: Reporting line and bi-directional link between corporate headquarters and business units.

The corporate services are often relocated into a separate legal entity called Shared Services Centre.

Shared Services Centre is the entity responsible for the execution and the handling of specific operational tasks accounting, human resources, payroll, IT, legal, compliance, purchasing, and security. The shared services centre is often a spin-off of the corporate services in order to separate all operational type of tasks from the corporate headquarters, which has to focus on a leadership and corporate governance type of role. As Shared Services Centres are often cost centres, they are quite cost sensitive also in terms of their headcount, labor costs and location selection criteria.

How to contact Corporate Headquarters

Contacting a corporate headquarters can be a frustrating game of phone tag, or involve a labyrinth of web forms and email addresses. Finding the appropriate way to contact a company headquarters takes detective work coupled with common sense, but it can be done, even when it seems the corporate honchos don't want you to find their contact info.

1. Browse the website of the company you wish to contact. Most of them have phone numbers and email listings under the "Contact" or "About Us" tabs. Some smaller companies or websites under construction have tiny, clickable text links at the bottom of the home page that lead to email addresses or phone and snail mail information.

2. Search an Internet phone book like Switchboard and enter the corporate name, address or any other information you have. Links to phone numbers, company websites and location maps will appear.

3. Email the corporate headquarters, using a general email address or with that of a specific person who works in the company's headquarters. If you can't find corporate email data via web searches or Internet phone books, search through any paper brochures or other printed sales material you have for the company.

4. Check "Return Receipt Requested" when you send an email to a corporate office. Keep a log of your attempts if you are contacting them with a complaint or other serious matter. When emailing a company office, it's best to send an email to a specific person, like an executive secretary or the Vice President office, instead of a generic company mailbox.

5. Approach web forms meant for corporate offices carefully. Many of them won't send a responder email acknowledging your sent email, so once again you will have to keep a log and possibly a printout of all correspondence and attempts to contact them.

6. Call a main corporate number with as much specific information as you can. Say "I need Mr. Smith's office" or "Extension 344" instead of "I need to talk to the person who handles returns for the area of London." You'll save yourself time and frustration by compiling names and extensions before you make the call. Maneuvering through automated menus to get details is tedious and also wastes time.

7. Contact the company the old-fashioned way. Look up their data in the phone book or a directory geared to that particular industry, like the Yellow Pages Book for industrial manufacturers, and call the main switchboard at the corporate headquarters or visit in person.

It is important that the you feel comfortable with whom you are talking to, you can guarantee friendly, trusted advisers whom are entirely dedicated to your need at premiercallcentre.co.uk, call us today.